Terms & Conditions

1. Acceptance of Terms

By accessing or using Oordo (the "Service"), operated by Oordo ("we", "our", or "us"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, do not use the Service.

2. Description of Service

Oordo is a white-label ordering platform for cafés and restaurants. It provides QR-based table ordering, kitchen display systems, staff management, analytics, and customer-facing interfaces. The Service is provided through our website (oordo.in) and associated APIs.

3. Account Registration

• Café managers must provide accurate and complete registration information.
• Each account is for a single café. Multi-café setups require separate registrations or enterprise agreements.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 18 years old to create an account.

4. Subscription & Payment

• The Service operates on a subscription model. Pricing details are provided during sign-up.
• Subscriptions renew automatically unless cancelled before the renewal date.
• Refund requests are evaluated on a case-by-case basis within 14 days of payment.
• We reserve the right to modify pricing with 30 days' advance notice.

5. Café Responsibilities

Café managers and their staff are responsible for:

• Maintaining accurate menu data, pricing, and availability.
• Fulfilling orders placed through the platform in a timely manner.
• Managing their staff accounts and access permissions.
• Complying with applicable food safety and business regulations.
• Handling customer disputes related to orders, refunds, or service quality.

6. Customer Terms

Customers using the ordering interface agree to:

• Provide accurate contact information for order fulfillment.
• Pay for orders through the selected payment method.
• Use the platform only for lawful purposes.
• Understand that order accuracy and food quality are the responsibility of the café.

7. Intellectual Property

All content, code, design, and branding of the Oordo platform are owned by us and protected by applicable intellectual property laws. Café managers retain ownership of their menu content, branding, and business data. We are granted a limited license to process and display this data as needed to provide the Service.

8. Limitation of Liability

Oordo provides the platform "as is" without warranties of any kind. We are not liable for:

• Order inaccuracies, food quality issues, or delivery delays.
• Payment processing failures by third-party providers.
• Service interruptions, downtime, or data loss.
• Any indirect, incidental, or consequential damages.

Our total liability shall not exceed the subscription fees paid by you in the 12 months preceding the claim.

9. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms, with or without cause. Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination.

10. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India.

11. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or in-platform notification at least 14 days before they take effect.

12. Contact

For questions about these Terms & Conditions, contact us at legal@oordo.in.